🔹 Head of eCommerce
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“Show me where our conversion rate is dropping in the funnel over the last 30 days.”
→ To diagnose friction points on-site and unlock revenue. -
“Which products or categories contributed the most profit last week vs the same week last year?”
→ To understand commercial trading health. -
“What was our contribution margin % by day last week?”
→ To keep daily trading profitable. -
“What SKUs drove the highest incremental revenue during the last promotion?”
→ To inform future promotion design. -
“Which payment/shipping methods are linked to the highest abandonment?”
→ To reduce checkout drop-off.
🔹 Head of Digital
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“What is our blended CAC vs contribution margin across all channels this month?”
→ To balance growth spend with profit. -
“Which digital channel is driving the most new customers with the highest 60-day LTV?”
→ To guide channel allocation. -
“Show me which campaigns are profitable after factoring in discounts + CAC.”
→ To prevent over-discounted unprofitable growth. -
“What was our MER (marketing efficiency ratio) trend by week this quarter?”
→ To track macro efficiency of spend. -
“Which creatives are driving the best payback period on ad spend?”
→ To scale what works faster.
🔹 eCommerce Manager
-
“What products have high traffic but low conversion on-site this week?”
→ To fix underperforming PDPs or pricing. -
“Show me which bundles or upsells are adding the most incremental AOV in the last 14 days.”
→ To optimise for higher basket size. -
“Which landing pages have the highest bounce rates and lowest conversion?”
→ To prioritise CRO fixes. -
“What is the sell-through rate of products merchandised on the homepage vs not?”
→ To measure homepage impact. -
“Which products are being abandoned in cart most often?”
→ To inform recovery flows or repositioning.
🔹 Product Buyer / Planner
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“Which products are at risk of selling out in the next 21 days based on sales velocity?”
→ To manage replenishment. -
“What are our top products driving high return rates or margin erosion?”
→ To improve buy and quality control. -
“Which SKUs are stuck as dead stock over 90 days old?”
→ To plan markdowns or bundles. -
“What are the top products that ads are driving traffic to but inventory is constrained?”
→ To flag wasted spend and prevent oversell. -
“Which categories are trending upwards in sales vs last quarter?”
→ To adjust open-to-buy plans.
🔹 CRM Specialist
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“Which customer cohorts have the highest repeat purchase rate in the last 90 days?”
→ To design targeted retention. -
“What automated flow generated the most profit last month relative to send volume?”
→ To optimise lifecycle flows. -
“Which segments are most discount-sensitive vs full-price buyers?”
→ To personalise offers and protect margin. -
“What % of our sales last month came from email/SMS vs paid channels?”
→ To measure CRM’s contribution to revenue. -
“Which products are most commonly purchased on second order?”
→ To design win-back and replenishment campaigns.